*Result*: Total quality management
*Title*:
Total quality management : the route to improving performance / John S. Oakland
*Author/editor-in-chief*:
*Edition*:
2. ed., repr.
*Publication*:
Oxford : Butterworth-Heinemann, 1994
*Physical description scale*:
X, 463 S. : graph. Darst.
*Format*:
*Language*:
*eng*
*RVK-Notation*:
*Subject Added Keywords*:
*ISBN*:
0750609931