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Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis
Ray, Gautam ; Muhanna, Waleed A. ; Barney, Jay B.
MIS Quarterly, 2005 Dec 01. 29(4), 625-652.

*Academic Journal*
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A Process-Oriented Perspective on the Alignment of Information Technology and Business Strategy
Tallon, Paul P.
Journal of Management Information Systems, 2007 Dec 01. 24(3), 227-268.

*Academic Journal*
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A Process-Oriented Framework for Justifying Information Technology Projects in e-Business Environments
Dutta, Amitava ; Roy, Rahul
International Journal of Electronic Commerce, 2004 Oct 01. 9(1), 49-68.

*Academic Journal*
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Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance
Bardhan, Indranil ; Whitaker, Jonathan ; Mithas, Sunil
Journal of Management Information Systems, 2006 Oct 01. 23(2), 13-40.

*Academic Journal*
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Quantifying the Impact of Social Influence on the Information Technology Implementation Process by Physicians : A Hierarchical Bayesian Learning Approach
Hao, Haijing ; Padman, Rema ; Sun, Baohong ; et al.
Information Systems Research, 2018 Mar 01. 29(1), 25-41.

*Academic Journal*
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The Implications of Information Technology Infrastructure for Business Process Redesign
Broadbent, Marianne ; Weill, Peter ; St. Clair, Don
MIS Quarterly, 1999 Jun 01. 23(2), 159-182.

*Academic Journal*
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Information Technology Impact on Process Output and Quality
Mukhopadhyay, Tridas ; Rajiv, Surendra ; Srinivasan, Kannan
Management Science, 1997 Dec 01. 43(12), 1645-1659.

*Academic Journal*
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Value Chain Linkages and the Spillover Effects of Strategic Information Technology Alignment: A Process-Level View
TALLON, PAUL P.
Journal of Management Information Systems, 2011 Dec 01. 28(3), 9-44.

*Academic Journal*
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External Knowledge and Information Technology : Implications for Process Innovation Performance
Trantopoulos, Konstantinos ; von Krogh, Georg ; Wallin, Martin W. ; et al.
MIS Quarterly, 2017 Mar 01. 41(1), 287-300.

*Academic Journal*
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The Role of Relational Information Processes and Technology Use in Customer Relationship Management
Jayachandran, Satish ; Sharma, Subhash ; Kaufman, Peter ; et al.
Journal of Marketing, 2005 Oct 01. 69(4), 177-192.

*Academic Journal*
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Influence Processes for Information Technology Acceptance: An Elaboration Likelihood Model
Bhattacherjee, Anol ; Sanford, Clive
MIS Quarterly, 2006 Dec 01. 30(4), 805-825.

*Academic Journal*
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Mind the Gap between Processes and Practice!: The Role of Improvisation in the Implementation of Information Technology
Faia-Correia, Manuela
International Studies of Management & Organization, 2003 Apr 01. 33(1), 58-85.

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