• EYES WIDE OPEN.

*Result*: EYES WIDE OPEN.

Title:
EYES WIDE OPEN.
Authors:
Isazada, Natella1, Iturriaga, Luis J.2
Source:
Quality Progress. Feb2026, Vol. 59 Issue 2, p38-43. 6p.
Subject Terms:
*PROCESS optimization, *LEADERSHIP, *EXECUTIVE ability (Management), *BUSINESS process management, *TOTAL quality management, SCIENTIFIC observation
Database:
Business Source Premier

*Further Information*

*The article argues that observation is a critical yet underdeveloped management skill in quality improvement, emphasizing that leaders must "go and see" processes firsthand to truly understand and improve them. Topics include the role of observation in identifying process problems, gaps in management training and quality literature, and lessons from Japanese quality practices such as genchi genbutsu.*